mantul Casino & Sportsbook Data Care

This page describes what we collect when you use mantul and how we keep that data protected. We at mantul take your privacy seriously. When you create an account, deposit funds, place bets, or withdraw winnings, we collect information necessary to operate our platform securely and comply with applicable law.

Our data practices centre on transparency and security. We collect only what we need, store it encrypted, and never sell your personal information to third parties. We may share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), compliance partners, and law enforcement when required by law. This policy explains each category of data we collect, how we use it, and your rights regarding your information.

Our servers may sit outside your jurisdiction, but we apply the same security standards globally. You can request access to your data, correct inaccuracies, or request deletion subject to legal retention requirements. Contact our support team if you have questions about how we handle your information.

What Data We Collect on mantul

We collect several categories of information when you use mantul. Account data includes your email address, phone number, username, and password hash (we never store plain-text passwords). Identity data includes your full name, date of birth, government ID number, and ID document images — collected during KYC verification before your first withdrawal.

Address data includes your residential address and proof-of-address documents (utility bills, bank statements). Payment data includes your bank account number, mobile wallet identifiers, and transaction history. We do not store full credit card numbers; payment processors handle card data directly. Behavioural data includes your game history, bets placed, results, cashback calculations, and login timestamps.

We also collect device data — your IP address, browser type, operating system, and device identifiers — to detect fraud and ensure account security. We use cookies and similar tracking technologies to remember your preferences and session state. You can disable non-essential cookies in your browser settings, though this may affect your mantul experience.

How We Use Your Data on mantul

We use your account and identity data to create and manage your mantul account, process deposits and withdrawals, and calculate your weekly cashback and tier status. We use your payment data to execute transactions via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). We use your behavioural data to track your play history, settle bets, and generate your transaction ledger.

We use your device and IP data to detect fraud, prevent account takeover, and enforce our terms of service. We may flag unusual patterns — rapid withdrawals, login attempts from multiple countries, or stake amounts inconsistent with your history — and request re-verification. We use your contact information to send account notifications, promotional offers (if you opt in), and support responses.

We do not use your data to build marketing profiles or sell to third-party advertisers. We do not share your game history or betting patterns with external parties. We may aggregate and anonymise your data (removing all identifying information) for statistical analysis and platform improvement, but this anonymised data cannot identify you.

Third Parties and Data Processors on mantul

We share your data with essential service providers. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment data to execute deposits and withdrawals. These processors operate under their own privacy policies; we recommend reviewing them. Compliance and KYC verification partners receive your identity and address data to verify your information and prevent fraud.

We may disclose your data to law enforcement, tax authorities, or regulators if required by law or court order. We do not voluntarily share your data with government agencies; we respond only to legal demands. Our servers are hosted by cloud infrastructure providers who sign data-processing agreements committing to the same security standards we maintain.

We do not sell your personal data to marketing companies, data brokers, or advertisers. We do not share your game history or betting patterns with external parties for any purpose. If we change our data-sharing practices, we will notify you and provide an opportunity to opt out where legally permitted.

KYC Data

Identity and address information collected before your first withdrawal on mantul. Required to prevent fraud and comply with anti-money-laundering law.

Payment Data

Bank account numbers, mobile wallet IDs, and transaction history. Shared with payment processors to execute deposits and withdrawals.

Behavioural Data

Your game history, bets, results, and cashback calculations on mantul. Used to settle bets and generate your transaction ledger.

Device Data

IP address, browser type, and device identifiers. Used to detect fraud and prevent account takeover on mantul.

Your Rights Regarding Your Data on mantul

You have the right to access your personal data. You can request a copy of all information we hold about you on mantul by contacting our support team. We will provide this data in a readable format within a reasonable timeframe, typically within 30 days.

You have the right to correct inaccurate data. If your address, phone number, or other account information is incorrect, you can update it in your mantul account settings. If you cannot correct it yourself, contact our support team and we will make the correction.

You have the right to request deletion of your data, subject to legal retention requirements. We must retain your KYC data, payment records, and transaction history for a minimum period (typically 5–7 years) to comply with anti-money-laundering and tax law. After this retention period expires, we will delete your data upon request. You can also request that we stop using your data for marketing purposes; we will honour this request immediately.

Cookies and Tracking on mantul

We use cookies to remember your login session, store your preferences, and track your activity on mantul. Essential cookies are required for the platform to function — these cannot be disabled. Non-essential cookies (analytics, marketing) are optional; you can disable them in your browser settings or in your mantul account preferences.

We use analytics cookies to understand how users interact with mantul — which games are popular, where users encounter errors, how long sessions last. This data helps us improve the platform. We do not use this data to build marketing profiles or sell to advertisers. You can opt out of analytics tracking in your account settings.

Third-party services (payment processors, cloud hosts) may also set cookies on your device. We do not control these cookies; review their privacy policies for details. You can disable all non-essential cookies in your browser, though this may affect your mantul experience.

How We Protect Your Data on mantul

We encrypt all data in transit using SSL (Secure Sockets Layer) protocols. When you log in, deposit funds, or withdraw winnings, your data travels through encrypted channels that prevent interception. We encrypt data at rest — stored on our servers — using industry-standard encryption algorithms. Your password is hashed (converted to a one-way code) so we cannot read it even if our servers are compromised.

We restrict access to your data. Only mantul employees with a legitimate business need can access your personal information, and they sign confidentiality agreements. We audit access logs regularly to detect unauthorised access. We also conduct regular security audits and penetration testing to identify vulnerabilities before attackers can exploit them.

We maintain data backups for disaster recovery. If our primary servers fail, we can restore your account and transaction history from encrypted backups. We do not retain backups indefinitely; old backups are securely deleted after a retention period.

How Long We Keep Your Data on mantul

We retain your account data (email, username, password hash) for as long as your mantul account is active. If you close your account, we retain this data for a minimum of 30 days to allow account recovery, then delete it unless we are required by law to retain it longer.

We retain your KYC data (identity documents, address proof) for a minimum of 5–7 years to comply with anti-money-laundering and tax law. After this period, we delete it unless we are required to retain it longer. We retain your payment records and transaction history for the same period for tax and compliance purposes.

We retain your behavioural data (game history, bets, results) for as long as your account is active, plus a minimum of 2 years after account closure to resolve disputes. After this period, we delete it. We retain analytics data (aggregated, anonymised) indefinitely for platform improvement.

Contact Us About Your Data on mantul

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights, contact our support team through your mantul account or via email. We will respond to all data requests within a reasonable timeframe, typically within 30 days.

If you believe we have mishandled your data or violated this privacy policy, you can file a complaint with our support team. We will investigate and respond. You also have the right to lodge a complaint with your local data-protection authority if you believe we have violated applicable privacy law.

This privacy policy applies to all users of mantul across supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We may update this policy from time to time; we will notify you of material changes via email or in-app notification. Your continued use of mantul after a policy update constitutes acceptance of the new terms. Our services are available only where local law permits; users are responsible for verifying that access and use comply with their own jurisdiction's regulations.